Terms and conditions

Effective from the date of publication. The shop sells digital content (downloadable files) only.

1. General provisions

1. The online shop at https://landecka.com is operated by Hakan Architektura Krajobrazu Patrycja Landecka, ul. Krakowska 56, 24-220 Niedrzwica Kościelna, Poland, VAT ID (NIP) 713-270-46-87 (the “Seller”).
2. Contact: patrycja@landecka.com, +48 505 822 460.
3. These terms set out the rules for purchasing digital products — ready-made garden designs delivered as electronic files.

2. Products

1. The products are packages of garden design documentation delivered exclusively in electronic form.
2. Each package contains five design variants together with documentation: planting layout sheets, a plant list, an irrigation and lighting design, plant descriptions, visualisations and a film presenting the garden.
3. The product is a standard design intended for self-adaptation. It is not prepared individually for a specific plot and does not replace a building design or any documentation required by construction law.
4. The Seller does not guarantee that every plant listed will be available at nurseries in a given season. Alternatives are provided.
5. All prices are gross prices in Polish zloty (PLN).

3. Orders and conclusion of the contract

1. Orders are placed through the shop form by providing an e-mail address for delivery of the files and by accepting the required statements.
2. Acceptance of these terms and the statement referred to in section 6(2) is required.
3. The contract is concluded once payment has been made successfully.
4. The customer is responsible for providing a correct e-mail address.

4. Payments

1. Transactions are settled by Autopay S.A., ul. Powstańców Warszawy 6, 81-718 Sopot, Poland, entered in the Polish National Court Register under KRS 0000320590, VAT ID 585-13-51-185, REGON 191781561 — a national payment institution supervised by the Polish Financial Supervision Authority.
2. Available methods: BLIK, fast online bank transfer (pay by link) and Visa and Mastercard payment cards (including Visa Electron and Maestro).
3. All prices are shown in Polish zloty (PLN) and include VAT where applicable. No surcharge is added for any payment method.
4. Payment is made before the product is delivered. The order is fulfilled once the Seller receives confirmation of payment from the operator.
5. The Seller does not store or process payment card data. Card details are entered solely on the secured page of the payment operator.
6. Any refund is made using the same payment method and to the same payment instrument used for the original transaction, within 14 days of the claim being accepted, at no cost to the customer.
7. An invoice is issued on request — simply provide the details in the order form.

5. Delivery of digital content

1. Once payment clears, the customer receives an e-mail containing an individual download link.
2. Delivery takes place immediately, usually within a few minutes of the operator confirming the payment.
3. The link is valid for 30 days and each file may be downloaded up to 10 times. After that period the customer may ask the Seller to restore access.
4. To open the files you need: an internet connection, a web browser, a PDF reader and a video player. Files may be large — a fixed broadband connection is recommended.

6. Right of withdrawal — digital content

1. A consumer is generally entitled to withdraw from a distance contract within 14 days without giving a reason.
2. This right does not apply to contracts for the supply of digital content not supplied on a tangible medium, where performance has begun with the consumer's prior express consent and after the consumer acknowledged that they would thereby lose the right of withdrawal (Art. 38(13) of the Polish Consumer Rights Act of 30 May 2014).
3. When placing an order, a consumer ticks the relevant statement in the form, consenting to delivery before the withdrawal period expires and acknowledging the loss of the right of withdrawal. The statement is recorded together with its date and IP address.
4. The above applies accordingly to a natural person concluding a contract directly related to their business activity where the contract is not of a professional character for that person.

7. Licence and copyright

1. All products are works protected under the Polish Act on Copyright and Related Rights.
2. The customer receives a non-exclusive, non-transferable licence for a single use for their own needs, on one property.
3. Resale, sharing, publishing, lending or distributing the files in any form is prohibited, as is using them to provide design services to third parties.
4. The customer may make a backup copy for their own use.

8. Complaints

1. Complaints should be sent to patrycja@landecka.com together with the order number and a description of the problem.
2. The Seller responds within 14 days of receipt.
3. A complaint may concern in particular: inability to download the files, damaged files, or files not matching the description.
4. If the complaint is upheld, the Seller makes the files available again or, where that is not possible, refunds the amount paid.

9. Personal data

1. The controller of personal data is the Seller.
2. Details are set out in the Privacy policy.

10. Out-of-court dispute resolution

1. Consumers may use out-of-court complaint and redress procedures, including the ODR platform at https://ec.europa.eu/consumers/odr.
2. Use of these methods is voluntary.

11. Final provisions

1. Matters not covered here are governed by Polish law.
2. The Seller may amend these terms. Orders placed before an amendment are governed by the terms in force at the time the order was placed.